Our customers are at the heart of our business and we’re committed to giving them the highest quality service we can. So if you’re not happy with our service, please let us know so we can put things right.
Complaint Resolution Process
You may find it easiest to contact us by phone or text message. However you can also write to us with the details of your complaint, or telephone our customer service team.
Please remember to include these details –
- Your name
- Mobile number
- A description of your complaint
- What we can do to put things right.
By email: firstname.lastname@example.org
By telephone: 0722 744 528. Lines are open 24/7/365.
How long will it take?
We try to resolve complaints as soon as possible. In most cases we will be in touch with you within 1 business day with a resolution. If your complaint is complicated it may take longer, but we will keep you regularly updated about our progress and let you know if we need any further information from you.
We’ll send you our final response within 3 business days. If we can’t respond in this time, we’ll contact you to explain the delay and give you an indication of when to expect our response.